Frequently Asked Questions

Read more about the history, brand values, and mission of VINCAR on our About Us page.

Parallel imported cars are vehicles shipped straight from their brand’s origin country and sold in other countries. Parallel Importers, also known as PIs, are alternate retailers and dealers of various brands of vehicles. Often Parallel Importers carry a wide selection of brands and models.

In terms of operations, there’s little difference between a parallel importer and an authorised distributor. Both entities import cars from the same countries or from where the manufacturer is located.

Vehicles from authorised distributors tend to cost more as they carry a higher overhead than parallel importers. These overheads include fancy showrooms, a much larger payroll, advertising and media costs, and more.

The cars themselves typically don’t differ in terms of specifications and options.

Here at VINCAR, we offer vehicles directly from their origin countries at competitive prices while passing on significant savings to customers. We can also provide and tailor flexible financing plans, services, and value-added options to owners while ensuring we can provide competent technical support for our customer’s cars.

Unlike Authorised Dealers, we are a lot more flexible in our approach regarding the type and brand of vehicle you wish to own under one brand experience.

Over 30% of new car purchases at VINCAR yearly are existing customers looking to upgrade or replace their vehicles. We are happy to provide a hassle-free seamless experience every time.

We may allow test drives for specific models and subject to vehicle availability. Please check with your relationship manager or contact us first.

VAC stands for ‘Vitas Approval Code‘. It is a document issued by the Land Transport Authority that certifies that a car has passed all regulatory tests and inspections and is ready for registration on Singapore’s roads.

In the Parallel Importer industry, this code gives peace of mind to buyers as it ensures that the vehicle they purchase has already undergone testing for approval.

This also means the vehicle is physically available and ready in Singapore for delivery. All left is registering the COE, which can be immediately used on the roads.

When you purchase from any parallel importer in Singapore, you must check that they have VAC-Ready stock, so it cuts down on any waiting time or uncertainty.

Some parallel importers in the past, unfortunately, have been unable to deliver the vehicles or, in worst-case scenarios, shut down and walked away with customer deposits.

We register and deliver well over a hundred new vehicles monthly and have had a 100% delivery rate for the past 30 years since 1989.

Yes, we can. You can lease your next car with us under your name or Corporate/company entity. Our Car Leasing programs are for a minimum of 12 months. Most car hires for our clientele are 12-36 months.

For Car Leasing requirements, you can read more on our Car Leasing page.

Parallel imported cars are vehicles shipped straight from their brand’s origin country and sold in other countries. Parallel Importers, also known as PIs, are alternate retailers and dealers of various brands of vehicles. Often Parallel Importers carry a wide selection of brands and models.

In terms of operations, there’s little difference between a parallel importer and an authorised distributor. Both entities import cars from the same countries or from where the manufacturer is located.

Vehicles from authorised distributors tend to cost more as they carry a higher overhead than parallel importers. These overheads include fancy showrooms, a much larger payroll, advertising and media costs, and more.

The cars themselves typically don’t differ in terms of specifications and options.

Here at VINCAR, we offer vehicles directly from their origin countries at competitive prices while passing on significant savings to customers. We can also provide and tailor flexible financing plans, services, and value-added options to owners while ensuring we can provide competent technical support for our customer’s cars.

Unlike Authorised Dealers, we are a lot more flexible in our approach regarding the type and brand of vehicle you wish to own under one brand experience.

Over 30% of new car purchases at VINCAR yearly are existing customers looking to upgrade or replace their vehicles. We are happy to provide a hassle-free seamless experience every time.

VAC stands for ‘Vitas Approval Code‘. It is a document issued by the Land Transport Authority that certifies that a car has passed all regulatory tests and inspections and is ready for registration on Singapore’s roads.

In the Parallel Importer industry, this code gives peace of mind to buyers as it ensures that the vehicle they purchase has already undergone testing for approval.

This also means the vehicle is physically available and ready in Singapore for delivery. All left is registering the COE, which can be immediately used on the roads.

When you purchase from any parallel importer in Singapore, you must check that they have VAC-Ready stock, so it cuts down on any waiting time or uncertainty.

Some parallel importers in the past, unfortunately, have been unable to deliver the vehicles or, in worst-case scenarios, shut down and walked away with customer deposits.

We register and deliver well over a hundred new vehicles monthly and have had a 100% delivery rate for the past 30 years since 1989.

Yes, subject to terms and conditions. Please don’t hesitate to contact our sales team to see what active extended warranty package we have.

Typically, vehicle warranties do not cover maintenance fees as they are considered two separate items. However, during our promotional periods, we may include complimentary service packages.

Could you check with our sales department for more information regarding active promotions or packages?

Yes, we can. Please reach out to your sales representative for more details.

All new vehicles sold by VINCAR by default come with a 5-year or 100,000km mileage warranty – whichever comes first. Your vehicle’s warranty can be extended to 10 years.

Please look at the sales agreement to see all terms and conditions regarding warranty and service details. All vehicles are serviced in-house at our dedicated car servicing centre located at 24 Leng Kee Road.

Stay calm, and don’t panic. You can call the support number on the VINCAR decal on the left side of your windshield. Our support team will be on standby 24/7 to provide roadside assistance and towing support.

Bring your vehicle back to us, and we can repair or service it at our dedicated in-house servicing centre. 

We also keep parts, components, and accessories with an experienced team of specialised mechanics, technicians and operation managers to deal with any significant safety recalls or service campaigns. 

No. The maximum loan tenure is seven years for private passenger vehicles and up to 10 years for personal hire vehicles.

No. The maximum loan amount per financing regulations set by the Monetary Authority of Singapore is 70% if the vehicle’s open market value is less than S$20,000 or 60% if the vehicle’s open market value is more than $20,000.

You can read the article “Rules for Motor Vehicle Loans.”

As the saying goes, if it sounds too good to be true – it usually is. Some dealerships, especially newer and smaller parallel importers, often dangle enticing deals, discounts and offer on social media to entice buyers to contact them.

Often such schemes lead to disappointment as the dealer may require a high down-payment amount, need the user to ‘top-up’ for COE, or quote a COE amount that is not realistically biddable.

Here’s an example. A dealer advertises a car price that is $15,000 below standard market rates. After contacting the dealer – they will say that the expected COE price is likely to be at X amount (which is lower than the average), and at this point, you will be pressured to leave a deposit with the dealer to secure your booking at this ‘special’ price.

When the upcoming COE exercise is completed, and COE prices are nowhere near the promised rate, the dealer will ask you to top up more to register your car, or else you will forfeit your booking deposit. Over the years, we have seen many examples of unscrupulous individuals and companies.

Any advertisements you see on Social Media from other dealers promising 10-Year Financing and Zero money down are also a direct violation of the Monetary Authority Of Singapore (MAS)’s regulations on “Rules for Motor Vehicle Loans.”

We may allow test drives for specific models and subject to vehicle availability. Please check with your relationship manager or contact us first.

Sure you can. We can provide a competitive trade-in value for your car. Could you contact us and provide the necessary details?

Our team will be able to provide you with more details and information within a day.

Yes, we do. Check out our pre-owned section for a collection of high quality vehicles.

VINCAR Pte Ltd operates under one single brand name, with only one other subsidiary (VINCAR Rental and Leasing Pte Ltd).

We know other parallel importers who often set up Facebook Pages and advertisements with similar-sounding names and derivatives to capitalise on our brand name.

This practice could be more straightforward for new car buyers who get tricked into a bait-and-switch situation.

If you have previously contacted such entities, a quick way to check is to ask if the ‘XXX’ company is named ‘XXX’. If the salesman on the line refuses to answer, dodges the question or asks you to visit the showroom address – without providing the company’s name, do be wary.

If the showroom you visited does not match the original brand name introduced to you, could you take it as a big red flag? If these companies are willing to mislead you to visit them with a different name, they will likely not be trustworthy with other affairs.

We are sorry in advance if we have not met up to your expectations. At VINCAR, we consistently strive to provide the best buying experience with regular staff training and reviews. 

Please contact us, and our management team will review your feedback as soon as possible.

We have showrooms in 3 locations across Singapore. Two are in the Leng Kee Location, 1 in the East (Ubi).

Our Flagship showroom is located at 24 Leng Kee Road, 159096.

Our Pre-Owned showroom is at 237 Alexandra Rd, The Alexcier, Singapore 159929.

Our Ubi showroom is at 61 Ubi Avenue 2 #02-16/17 Automobile Megamart Singapore 408898.

You can see more details at this link https://www.vincar.com.sg/locations.

Our car servicing, maintenance, and repair centre are located at 24 Leng Kee Road.

Read more about the history, brand values, and mission of VINCAR on our About Us page.