VINCAR - Take Note: In Case of Accident

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Here’s what to do in event of an accident:

STEP 1: If there is an injury to either party

Remain calm
Do not move vehices
Call for police assistance, inform operator of injury and request for an ambulance
Give exact location of accident – notable landmark, building etc.
Continue to Step 3

STEP 2: If there is no injury

Safely move vehicles to road side to avoid causing obstruction

STEP 3: Exchange driver details

Vehicle Registration Number
Name, I/C number and Address
Contact Numbers
Insurance Company

Reminder: Avoid admitting or discussing liability with others involved in the accident.

Refer all communication to your insurance company

STEP 4: If vehicle is immobilized, arrange for a towing serviceCall AIG 24 Hour Towing Service at 6338 6200
Call AXA 24 Hour Claims Department at 6322 5269
Call IDAC 24 Hour Hotline at 1800 887 515
Reminder: Avoid any stranger or roadside touts that offer free tow-truck services and referral
to unauthorized workshop. They may compromise your claims or defense to a claim

Depending on your policy terms, the vehicle will be towed to the nearest Authorised Workshop or IDAC

STEP 5

Proceed to workshop where vehicle is towed to
IDAC or the workshop will assist in the administering of the claim

REMEMBER: All accidents must be reported to your insurer within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.

Important Notes

within 24 hours of an accident

Damage to a government vehicle or property
A foreign vehicle
A pedestrian or cyclist
Bodily injury
A hit-and-run case


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	Here’s what to do in event of an accident: STEP 1: If there is an injury to either party Remain calm Do not move vehices Call for police assistance, inform operator of injury and request for an ambulance Give exact location of accident – notable landmark, building etc. Continue to Step 3 STEP 2: If there is no injury Safely move vehicles to road side to avoid causing obstruction STEP 3: Exchange driver details Vehicle Registration Number Name, I/C number and Address Contact Numbers Insurance Company Reminder: Avoid admitting or discussing liability with others involved in the accident. Refer all communication to your insurance company STEP 4: If vehicle is immobilized, arrange for a towing service Call AIG 24 Hour Towing Service at 6338 6200 Call AXA 24 Hour Claims Department at 6322 5269 Call IDAC 24 Hour Hotline at 1800 887 515 Reminder: Avoid any stranger or roadside touts that offer free tow-truck services and referral to unauthorized workshop. They may compromise your claims or defense to a claim Depending on your policy terms, the vehicle will be towed to the nearest Authorised Workshop or IDAC STEP 5 Proceed to workshop where vehicle is towed to IDAC or the workshop will assist in the administering of the claim REMEMBER: All accidents must be reported to your insurer within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties. Important Notes You must make a police report within 24 hours of an accident involving: Damage to a government vehicle or property A foreign vehicle A pedestrian or cyclist Bodily injury A hit-and-run case